After choosing Request for change under type of request field, a request details section will appear and there shall be a link to the HelpDoc provided.
Most of the questions can be answered based on the HelpDoc.
If you cannot find the answer to your question based on the helpdoc please feel free to enter your specific question in the "describe your request" rich text field.
Step 2: Submit the request to the implementation consultant
After finish filling all the request information you can start routing the request to the implementation consultant.
The implementation consultant will be automatically picked up, make sure you check the It is indeed the implementation consultants that handles your project.
After submitting you will wait for review from implementation consultant which occurs maximum within 1 business day.
Step 3: Seeing the answer to your question
When the support ticket is routed back to you, the answer to your question will appear on the comment tab.
If you have any more question please specify in the comment tab and route it back to the implementation consultants.
The support ticket will only be closed once you are satisfied with the answers.
